Terms and conditions

1. About these terms

These Terms & Conditions explain how orders, payments, collections, cancellations and refunds work when you buy from Casa Corral.

Email: casacorralfoods@gmail.com

By placing an order and paying for it, you agree to these Terms & Conditions.

2. Our products

Casa Corral makes fresh Spanish tortilla to order.

Our standard tortilla contains potato, onion, EGG, sunflower oil, olive oil and salt.

Because each tortilla is handmade, small variations in appearance, weight, colour and texture are normal.

Product photographs are illustrative. We make every reasonable effort to describe products accurately.

3. Allergens

Our standard tortilla contains EGG.

Allergen information is available on the product page, order page and Allergen Information page before you order, and will also be provided with your tortilla on collection.

If you have an allergy or intolerance, you must tell us before placing your order so we can assess whether we can safely accommodate your requirements.

A special request is not accepted unless we have expressly confirmed it to you.

4. Availability

Submitting an order form is a request to place an order and does not by itself guarantee a collection time.

We may decline an order if the collection time you requested is no longer available, if we cannot safely accommodate a special request, or if another genuine production or food-safety issue prevents us from fulfilling it.

5. Payment and order confirmation

No card details are collected directly by the Casa Corral website.

After you submit an order request, we will email you your order reference and the available payment methods, which may include bank transfer or a third-party payment link.

Please use your order reference when making payment.

Your order is confirmed when: (1) we have received your payment; and (2) we have confirmed your order and collection time by email.

If we receive payment but cannot accept your order, we will refund the amount paid.

6. Prices

All prices are shown in pounds sterling and include any applicable taxes.

The total price payable will be shown before you submit your order request and again in your order email.

7. Collection

Casa Corral currently operates on a collection-only basis.

Orders are collected in person from the collection point you choose when ordering (Victoria Station or Pimlico, London), at the date and time confirmed for your order. The exact meeting point is shown in your confirmation email.

Please arrive during your agreed collection window. If you are running late, contact us as soon as possible.

Because our tortillas are freshly prepared and perishable, we cannot guarantee that an order can be held indefinitely after the agreed collection time.

If you fail to collect your order and the failure is not caused by Casa Corral, we may be unable to offer a refund.

8. Special requests

If you need a larger order, a different collection arrangement or have another special request, contact us at casacorralfoods@gmail.com before ordering.

We will try to accommodate reasonable requests, but a request is only agreed once we have confirmed it to you in writing.

Requests relating to allergies or intolerances are subject to the allergen provisions above.

9. Cancellations, change of mind and refunds

Our tortillas are freshly prepared, made to order and are perishable food products. The normal statutory cooling-off right for many distance purchases does not apply to goods that are liable to deteriorate or expire rapidly.

For this reason, once an order is confirmed we do not guarantee cancellations or refunds simply because you have changed your mind.

If your plans change, contact us as soon as possible. If preparation has not begun and our schedule allows, we may agree to move your order to another collection time or cancel it, but this is discretionary unless you have a legal right to a remedy.

Nothing in these terms affects your statutory consumer rights. If your tortilla is faulty, unsafe, not as described or you receive the wrong order, contact us promptly at casacorralfoods@gmail.com with your order reference and details of the problem. We will provide an appropriate remedy, including a replacement or refund where required by law.

If Casa Corral has to cancel an order that has already been paid for, you will receive a full refund.

10. Storage and food safety

Please follow the storage, handling and consumption instructions supplied with your order.

Once the tortilla has been collected, you are responsible for transporting and storing it appropriately.

Do not consume a product after any use-by or consumption period stated on the product or accompanying information.

11. Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or consumer rights that cannot legally be excluded.

12. Complaints

If something has gone wrong, please email casacorralfoods@gmail.com and quote your order reference. We will try to resolve the issue fairly and promptly.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the version made available to you when your order is placed.

14. Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer, you will retain any mandatory rights you have to bring proceedings in the courts applicable to where you live.